Question 1

What is ContextECF?

Accepted Answer

ContextECF is an enterprise context fabric that provides decision-ready environments (Modes) for your team. Instead of hunting across multiple tools, you get unified context tailored to your specific workflow.

Question 2

How is this different from a dashboard?

Accepted Answer

Dashboards show you data. Modes give you decision-ready context. We prioritize critical signals, show relationship health, recommend governed actions, and adapt to your specific workflow.

Question 3

How long does setup take?

Accepted Answer

Design-partner onboarding is scoped jointly. Typical first-Mode pilots run in weeks, not months, with white-glove integration setup and team enablement.

Question 4

How do you approach SOC 2?

Accepted Answer

ContextECF is built against SOC 2 aligned controls. We share our security posture, sub-processor list, and ongoing audit roadmap with design partners under NDA.

Question 5

Where is my data stored?

Accepted Answer

The Fabric is designed to keep customer context in the customer data plane. Encryption is enforced in transit and at rest, with regional deployment options discussed during the design-partner trial.

Question 6

How do you handle GDPR?

Accepted Answer

ContextECF is designed for GDPR-aware deployment. We support DPAs, data-subject workflows, and EU residency options as part of enterprise rollout planning.

Question 7

Do you offer a trial?

Accepted Answer

Yes — the 180-day federated canopy trial deploys the IP-protected starter package into a customer-controlled data plane, with an entitlement key required to continue afterward.

Question 8

How is pricing structured?

Accepted Answer

Pricing is bespoke to each enterprise and shaped during the design-partner trial based on connector footprint, Mode certification scope, and deployment model (marketplace or BYOC).

Question 9

Can engagement scope change later?

Accepted Answer

Yes. Engagements move from guided walkthrough → 180-day trial → enterprise rollout as scope and certified Modes expand.

Question 10

Which integrations do you support?

Accepted Answer

Initial connectors include Zendesk, Salesforce, Slack, PagerDuty, Jira, and GitHub. Additional connectors (HubSpot, Microsoft Teams, ServiceNow, Datadog, Confluence, Linear) are on the roadmap.

Question 11

Can you build a custom integration?

Accepted Answer

Yes — design partners can scope custom connectors against the Fabric's application print certification process.

Question 12

Do you expose an API?

Accepted Answer

The Fabric exposes governed APIs for context retrieval and Mode actions. Scopes and entitlements are configured per tenant.

Question 13

What is a Mode?

Accepted Answer

A Mode is a decision-ready environment tailored to a specific workflow (e.g., SLA Breach Response, Executive Review Prep). Each Mode surfaces the right context, stakeholders, and governed actions for that situation.

Question 14

Can I create custom Modes?

Accepted Answer

Yes — Mode Builder lets teams compose Modes from certified context blocks and approved actions, governed by your policies.

Question 15

How do governed actions work?

Accepted Answer

Release 1 is approval-first for write-like actions. Every action is policy-gated and recorded in the Shadow Ledger for full auditability.

Question 16

What support channels do you offer?

Accepted Answer

Design partners get a named engineering contact, shared evidence bundles, and synchronous office hours. Enterprise rollout includes a dedicated success plan.

Question 17

Do you provide training?

Accepted Answer

Yes — onboarding includes a narrated Fabric walkthrough, Mode Builder enablement, and governance/runbook training tailored to your rollout.

Question 18

How is availability handled?

Accepted Answer

Availability targets, runbooks, and rollback paths are defined per deployment model (marketplace or BYOC) during enterprise rollout planning.

Frequently asked questions

Getting Started

Security & Compliance

Pricing & Engagement

Integrations

Modes & Workflows

Support

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